Shipping policy
Have concerns about shipping rates or postage options? We're happy to help. Feel free to reach out through our contact form or by email at support@antleraddiction.ca.
For U.S. Shoppers
Please Note: We are currently unable to process orders for customers in the United States due to increasingly complex regulations and requirements regarding the shipment of antlers
All antlers are legally classified as “wildlife” under U.S. law. By placing an order, you authorize Antler Addiction to complete Fish & Wildlife Form e-Dec 3-177 (Declaration for Importation of Wildlife) on your behalf.
To ensure compliance and avoid delays, please provide accurate personal information at checkout, including your full name, shipping address, and email address.
Shipping Carriers
We ship orders using a selection of trusted carriers, including Canada Post and UPS, depending on the destination and order details.
To ensure the best combination of speed and cost, we may use alternate couriers unless a specific shipping method is requested.
All orders will be shipped using delivery options that reasonably match the selected checkout timeframe to ensure timely arrival.
Tracking Information
You should receive a tracking number via email shortly after your order is dispatched. If you haven’t received one, feel free to reach out and we’ll make sure to provide it.
Shipping Costs & Adjustments
We strive to provide accurate shipping rates, but Shopify's checkout system has limitations that may result in occasional miscalculations. In rare cases, we may need to contact you for additional payment if actual shipping costs exceed the calculated rate.
More often than not, the displayed shipping total is an overestimate, especially when purchasing multiple items. If we determine you've been overcharged during label creation, we will automatically issue a refund for any excess postage costs. This may take a few days to be processed and received on your end.
Need a Custom Rate?
If the shipping rates at checkout seem too high, don’t hesitate to get in touch. We're happy to provide a more precise estimate or set up a custom listing with the exact calculated rate for your order.